Maintenance and Care Subscription - Cube 80L
Our Maintenance and Care Subscription is designed to give you peace of mind while ensuring a thriving, balanced ecosystem in your Living Ecosystems Aquarium - Cube 80L. This comprehensive support plan provides professional care and ongoing maintenance, keeping your aquarium in optimal condition.
What’s Included?
✔ Quarterly professional maintenance visit* – Includes water testing, water change, and a test report on your aquarium's health (filter medium and fish food replacement not included)
✔ Extra Care Warranty – Coverage to restore your aquarium in the event of a complete ecosystem loss
✔ On-call support – Expert advice whenever you need it
* Quarterly maintenance visits commence after a two-month waiting period from the start of your subscription. If a visit is required earlier, it will be billed separately as an ad hoc service.
For full details on the Extra Care Warranty, please refer to our Terms & Conditions.
Quarterly Maintenance Service Call-Out: Our trained professionals conduct a thorough maintenance visit every three months, which includes:
Water Change: Replenishment of premium, enhanced water with optimized trace elements that mirror natural sea water. This service helps balance essential trace elements and nutrients, restores water quality, and removes accumulated waste.
Water Testing: Testing of accumulative nutrients and elements, focusing on nitrate, phosphate, temperature, and salinity, to ensure the stability of your aquarium. Note: This testing does not include pH, ammonia, nitrite, calcium, or magnesium.
Support and Advice: Expert guidance on best practices for maintaining your marine ecosystem, along with answers to any questions you may have. No consumables are included in the plan
We back our customers with warranties for peace of mind. Terms and Conditions apply.
Equipment Warranty
All equipment is covered by a 12-month Equipment Warranty, with repairs or replacements for faulty items as outlined in the Terms and Conditions.
Livestock Warranty
All livestock purchases come with a 30-day replacement or money-back Livestock Warranty, subject to the Terms and Conditions.
Extra Care Warranty
The Extra Care Warranty provides comprehensive support to restore your aquarium in the event of a complete ecosystem loss. This includes replacement of Living Blocks reef, bio-active sand, water, and livestock, including clownfish and a Coral Pack. A $200 excess applies to claims, as specified in the Terms and Conditions.