Living Oceans Support Hub
This is your one-stop Living Oceans support page to help your Living Ecosystem Aquarium thrive in your home or business. Scan the QR code inside your aquarium cabinet door to return to this page anytime you need help.
Prefer to access everything from your Member’s Portal? All of these resources are also available inside your Member's portal: Click here to login to your Member’s Portal
- Guides → under the Support tab
- Mandatory Online Training → under the Training Academy Tab
- Purchase accessories, food, or new livestock → in the Member’s Shop Tab
CARE AND TROUBLESHOOTING GUIDES BY TOPIC
How to Care for My Aquarium
Summary of key daily checks including sand and glass cleaning to remove algae growth, food replacement and feeding schedule, and lighting schedule.
→ Check the Routine Care Guide: New Living Ecosystem Aquarium Care Checklist – Living Oceans
Algae Growth
Why I am seeing brown or green algae growth on sand and glass and what to do about it.
→ Learn More: Algae — The Foundation of a Thriving Marine Aquarium – Living Oceans
Fish Aggression
Understanding aggression in clownfish and their social dynamics and what to do about it
→ Learn More: Are Your Clownfish Fighting? The Reason Might Be Their Cool Social Dyn – Living Oceans
Coral Health
Understanding what healthy coral behaviour looks like, when to simply observe, and when it’s time to step in.: Are My Corals Healthy? Understanding Natural Coral Changes – Living Oceans
ATO Issues
What to do if the return pump is blowing bubbles or the ATO light is flashing red:
→ Troubleshoot ATO: Living Ecosystem Aquarium - Auto Top-Off (ATO) Troubleshooting & Maint – Living Oceans
Pump Errors
What to do if there is no water flow or the return pump shows Error Er04.
→ Troubleshoot Pump Issues: Living Ecosystems Aquarium – Pump Error Er04 Troubleshooting Guide – Living Oceans
MANUALS AND ESSENTIALS
Pre-Installation Checklist
→ View the Checklist: Pre-Installation Checklist – Living Oceans
New Living Ecosystem Aquarium Care Checklist
A practical first-month care guide to help your aquarium settle and thrive.
→ View the Checklist: New Living Ecosystem Aquarium Care Checklist – Living Oceans
Living Ecosystem Aquarium Manual
Download the full manual for setup, maintenance, and safety information.
→ Download the Manual: Living Ecosystem Aquarium Manual
Mandatory Online Training
Short mandatory online training video to complete before your Living Ecosystem Aquarium is installed.
→ Watch Now: Introduction to the Living Ecosystem Aquarium - Online Training
Frequently Asked Questions
Quick answers to the most common questions from aquarium owners.
→ Visit FAQ: FAQs – Living Oceans
FISH HEALTH OR ONGOING AQUARIUM ISSUES?
If you're experiencing any issues with the health of your fish or corals, equipment concerns beyond daily checks, or anything affecting the overall condition of your Living Ecosystem Aquarium, please follow the steps below:
→ Submit the Health Assessment Form – Living Ecosystem Aquarium Health Assessment Checklist
Then email support@livingoceans.com.au with:
- A close-up photo of the affected fish or corals
- A short video showing the full aquarium
- A brief note confirming that you have submitted the form
This information allows us to assess your aquarium and respond accurately and promptly.
We aim to review your submission and get back to you within 1–2 business days.