Warranty

Last Updated: 25 May 2026

At Living Oceans, we take pride in the quality of our aquairum systems, equipment, and livestock. This Warranty Policy outlines the support and warranty coverage provided with your Living Oceans Aquarium purchase.

This policy operates alongside your rights under Australian Consumer Law (ACL).

In this article

  • Equipment Warranty
  • Livestock Warranty
  • What’s Covered
  • What’s Not Covered
  • Care Requirements
  • How to Make a Claim
  • Australian Consumer Law

Equipment Warranty

All Living Oceans Aquarium equipment includes a 12 Month Equipment Warranty from the date of delivery.

This warranty applies to equipment supplied by Living Oceans, including:

  • Aquarium and cabinet
  • Pumps
  • Filtration systems
  • Lighting systems
  • Heating equipment
  • Autonomous aquarium components
  • Maintenance kit

If equipment supplied by Living Oceans is found to be faulty due to manufacturing defects or workmanship, we may repair or replace the item at no additional cost.

Livestock Warranty

We take great care to ensure all fish, corals, and invertebrates are healthy before dispatch.

All livestock supplied by Living Oceans includes a 24-hour livestock warranty.

If livestock arrives unwell or in poor condition, customers must contact us within 24 hours of delivery.

Where approved, we may provide:

  • Replacement livestock
  • Store credit
  • Troubleshooting and support

What’s Covered

This warranty may cover:

  • Manufacturing faults or defects
  • Equipment failure under normal use
  • Livestock arriving in poor condition
  • Incorrect items supplied by Living Oceans

All claims are assessed individually by our support team.

Care Requirements

To maintain warranty eligibility, customers must:

  • Follow the Living Oceans Care Guidelines
  • Complete the mandatory training modules
  • Follow acclimation and setup instructions
  • Maintain suitable aquarium conditions
  • Use the aquarium within recommended stocking limits

Our goal is to help customers create a stable and healthy marine environment for long-term success.

What’s Not Covered

The warranty does not cover issues caused by:

  • Misuse or neglect
  • Failure to follow care instructions
  • Improper acclimation
  • Overstocking
  • Aggression or incompatibility between livestock
  • Introduction of livestock or equipment from third-party suppliers
  • Power outages, environmental conditions, or events outside our control
  • Normal wear and tear or cosmetic imperfections that do not affect functionality
  • Unauthorised modifications to the aquarium system

Livestock losses occurring after professional maintenance visits are also not covered.

How to Make a Warranty Claim

To submit a warranty claim, please contact:

support@livingoceans.com.au

Please include:

  • Full name
  • Order number
  • Description of the issue
  • Photos or videos where relevant

Additional information may be requested to help assess the claim.

Where approved, Living Oceans may provide:

  • Repair
  • Replacement
  • Store credit
  • Technical support

depending on the nature of the issue.

Australian Consumer Law

Our warranties operate in addition to your rights under Australian Consumer Law (ACL).

Customers are entitled to a repair, replacement, or refund where products fail to meet consumer guarantees under Australian law.