Help & Community

Together we’re redefining marine aquarium care, backed by science, sustainability, and simplicity.

Aquarium Care Made Simple

Caring for a marine aquarium shouldn’t be just for experts. At Living Oceans, we make it simple for everyone with science-backed resources to keep every Living Ecosystem Aquarium thriving.

Support Hub

Your one-stop support page with troubleshooting & care guides. Available online and through the QR code on your aquarium.

Support Hub

Member Portal

Access online training for care, installation and maintenance, plus your order history and member-only products.

Member Portal

FAQ Page

Got questions? Our FAQ page answers common care and setup questions.

FAQ Page

Blog Articles

Read expert tips and insights to keep your Living Ecosystem thriving.

Blog

Maintenance and Care

Easy options to suit you from DIY maintenance kits to technician visits, available one-off or by subscription.

Training Academy

Expert-led online training backed by science for essential skills to ensure your ecosystem thrives.

Members Products

Access our sustainably cultured fish, corals, and accessories for your Living Ecosystem aquarium.

Sustainability

Your purchase helps to fund research and raises awareness for sustainable coral aquariums and reef conservation.

Warranties

Your Living Ecosystem Aquarium is supported by comprehensive warranties to give you peace of mind:

  • Equipment Warranty: All equipment is covered by a 12-month Equipment Warranty, with repairs or replacements for faulty items.
  • Livestock Warranty: All livestock purchases are covered by a 14-day warranty with replacement or store credit.

Extra Care Warranty

The Extra Care Warranty provides comprehensive support to restore your aquarium in the unlikely event of a complete ecosystem loss, ensuring peace of mind and continued enjoyment of your thriving ecosystem. This warranty is included as part of the Maintenance and Care Subscription. The warranty includes replacement of a standard configuration including:

  • Clownfish (orange or black): 3 for 80L aquariums, 4 for 130L aquariums
  • Coral Pack containing 10 corals (as per the Coral Pack specification)
  • Living Blocks reef
  • Living sand
  • Salt water

Premium, platinum, and collector-grade fish or corals are excluded.

Please note: The Extra Care Warranty does not cover individual livestock loss. Fish and corals are covered separately under the 14-day Livestock Warranty.

Terms and Conditions

Find our terms and conditions here.