Buy With Confidence
30-Day Money Back Guarantee
We want you to love your Living Oceans Aquarium. If it’s not right for you, let us know within 30 days of delivery and we’ll take care of the rest.
- We handle the return
- You receive the full refund
30 days to change your mindHow it works
Three steps, and our team does the heavy lifting, including getting the aquarium back to us.
Tell us
Email support@livingoceans.com.au within 30 days of delivery with your order number and details about why it's not right for you.
We collect it
Once your return is approved we will organise collection. Detailed instructions will be provided by email.
You get refunded
Once the aquarium is returned to us and inspected, your refund will be processed to your original payment method within 14 business days.
30-Day Guarantee Details
A few things to know about our 30-Day Money Back Guarantee
- The 30 days run from the date your aquarium is delivered.
- The guarantee applies to complete Living Oceans Aquarium bundles purchased directly from us.
- The complete bundle must be returned in good condition, allowing for reasonable use.
- The guarantee doesn’t cover misuse, neglect, intentional damage or unauthorised modifications.
- Refunds are processed to your original payment method within 14 business days of the aquarium being returned.
This guarantee is in addition to your rights under Australian Consumer Law. Full
details are available in our Refunds & Returns Policy.
Still deciding?
Explore our aquarium bundles or chat with our team if you have any questions.
